TERMS AND CONDITIONS
1. GENERAL INFORMATION
These conditions of use regulate the access and use of the website hosted under the name of domain www.addictivewatch.com (the “Web site”) and any subdomains or dependent of the same web pages, as well as the contents and services that the owner of the website makes available to its users (“users”) and established along with the privacy and Cookies policy relating to the management of personal data of the users, the terms and conditions by which the Web site is governed.
In compliance with article 10 of law 34/2002, of 11 of July, services of the information society and electronic commerce, the following identification data of the owner of the Web site are:
ADDICTIVE WATCH is the trading name of society STAD MONTRES & TIME BY TIME, S.L. The present terms and conditions regulate the access and the use of the Web site www.addictivewatch.com (in forward, the Web site) ownership of STAD MONTRES & TIME BY TIME, S.L. (in forward, ADDICTIVE WATCH), VAT number B-86815586 and address social in street Los Nardos 14, block 4, low A, 28925, Alcorcón, Madrid.
STAD MONTRES & TIME BY TIME S.L. is duly registered in the mercantile registry of Madrid volume: 31527 Folio: 145 section: 8 page: M-567415 registration: 1.
2. GUARANTEED PRICE
ADDICTIVE WATCH is not obliged to fulfil and/or deliver an order placed by the buyer, and ADDICTIVE WATCH is not obliged to compensate the buyer for any losses, in case of an error in the presentation of the product, an error in the wording of the specifications of the product or an error in the advertised price of the product and I) it should have been clear to the buyer that the error was a typographical error or ii) in case it should have been clear to the buyer that in the circumstances at hand, it would not be reasonable to expect that the product at hand could be available at the presented price level or with the presented specifications.
All prices shown on the ADDICTIVE WATCH website addictivewatch.com are including 21% VAT, in accordance with the applicable legislation in the Spain. In case an order will be shipped to a delivery address outside the EU, the Spain VAT will be removed at the checkout. Please note: in case of an order that is shipped to an address outside the EU, the buyer may be subject to import duties and taxes, which are levied when the shipment reaches the specified delivery address. The buyer will be responsible for payment of such import duties and taxes. It should be noted that ADDICTIVE WATCH has no control over these charges and, since these charges are different for different countries, ADDICTIVE WATCH cannot predict their amount. ADDICTIVE WATCH advises the buyer to contact the local customs office for further information.
3. SAFE PAYMENT
– Credit card (MasterCard, VISA, Maestro, Discover, Diners Club, and JCB): during the order process the buyer can fill in his/her credit card number and the expiry date of his/her credit card. The buyer has to make sure that the exact name as written on the credit card is filled in. Subsequently the payment authorization process will take place and the buyer will be informed whether or not the payment has been approved.
– PayPal: by using PayPal, the buyer can transfer money from his bank account, credit card account, or PayPal account.
4. SHIPMENT COSTS
Spain (Peninsular) (24/48 hours) – Free Shipping
Canarias, Islas Baleares, Ceuta y Melilla – (3-7 days) – 4,95€
Portugal – (3-5 days) – 4,95€
Europe countries – (3-7 days) – 9,00€
US & Canada – (5-7 days) – 20,00€
*Rest of the world – (5-7 days) – 20,00€
ADDICTIVE WATCH will try everything within its capacities to deliver the order within the expected delivery terms at the delivery address. The buyer bears the responsibility for the correct input of the delivery address; in case anything goes wrong with the shipment of an order, due to an error in the delivery address (that can be attributed to the buyer), ADDICTIVE WATCH cannot be held responsible for the (partial) loss of the shipment. In case ADDICTIVE WATCH needs additional information regarding a delivery address, the buyer may be approached by ADDICTIVE WATCH in order to provide additional information. A delay in the delivery may occur in case additional information regarding the delivery address is needed.
All mentioned delivery terms (shipping days, delivery time in working days, shipment date etc.) on the website should be understood as estimated delivery terms and cannot be understood as final delivery terms or guaranteed delivery terms.
In case a product has been delivered at the buyer in damaged or incomplete state, the buyer must inform the ADDICTIVE WATCH customer care team as soon as possible (within 24 hours after receiving the order) by email (or through the contact page of the ADDICTIVE WATCH website). Subsequently, ADDICTIVE WATCH will properly deal with the matter at hand; the customer must always inform ADDICTIVE WATCH in the aforementioned situation(s) and wait for the instructions of the ADDICTIVE WATCH customer care team. A customer who returns a product in this situation at his own costs, without contacting and awaiting the instructions of the customer care team, cannot claim the costs he/she made at ADDICTIVE WATCH (nor hold ADDICTIVE WATCH responsible for the return shipment that took place without prior consent of ADDICTIVE WATCH).
In case the order that has been shipped or is being shipped by ADDICTIVE WATCH to the buyer, is missing, went missing, or in case the buyer claims that he/she did not receive the order (despite information such as the track & trace data / carrier information, indicating otherwise), the complaint procedure of the carrier will be started and the outcome of this procedure will be awaited, before any refund or re-shipment shall take place. The buyer must fully cooperate with the complaint procedure of the carrier. In case of a shipment that went missing as the result of an error by the carrier (and after the complaint procedure of the carrier has been completed), ADDICTIVE WATCH will either refund the customer or ADDICTIVE WATCH will try to re-ship the ordered product.
6. LIABILITY FOR DEFECTS
If your product is damaged in transport, whether the damage is visible or hidden it must be reported immediately to the carrier within 48 hours. It is therefore important that you carefully examine your package when it arrives. Transport damage must also be reported to ADDICTIVE WATCH, within 24 hours of receiving the product. Defective products returned to ADDICTIVE WATCH will be treated as if they were in perfect working order when shipped as all our products are inspected when they are packaged. In the case of faults or defects in the product supplied, the purchaser shall not be entitled to reject the product unless such faults or defects are reported within 24 hours of receiving the product. As a consumer, you have legal rights in relation to goods that are faulty or not as described.
7. LIMITED LIABILITY
To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose, no infringement, title, quiet enjoyment, data accuracy and system integration. This site may include or contain inaccuracies, mistakes or typographical errors. We do not warrant that the content will be error free or uninterrupted. To the maximum extent permitted by law, ADDICTIVE WATCH will not be liable for any damages of any kind arising from the use of this website, including but not limited to indirect, incidental, punitive, exemplary, special or consequential damages. To the maximum extent permitted by applicable law, our total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to us during the month immediately preceding the act allegedly giving rise to our liability.
We only supply the goods for domestic and private use. You agree not to use the goods for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. The risk of loss and title for items purchased by you pass to you upon our delivery of the items to the carrier.
8. COMPLAINTS TERMS & WITHDRAWALS
It is important that the customer checks their goods when the shipment is received in order to verify that the products are not damaged and correct. If you receive your item and see that you have been sent the incorrect item or it is damaged, please contact us within 48 hours. Any complaints should be made to our customer service team via email. Please supply the order number and the reason for complaint and we will get back to you promptly with instructions on how to return the item. It is important that the returning product is packaged in such a way that it cannot be damaged in transit and the security tag attached to the strap buckle must not be removed. The customer is entitled to a refund of the shipping cost if the product suffers a manufacturer fault which will be decided by ADDICTIVE WATCH on receipt of the returned product. ADDICTIVE WATCH has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.
The purchaser has the right to return the purchase within 14 days given it is in resale able condition. This right applies only in the case that the product and its original packaging can be returned in the same condition as it was received and the security tag attached to the strap buckle have not been damaged or removed or the crown has not been pushed in to set time. Purchasers using their right to return an order should ensure they use the materials and information as provided in the delivery note and follow the provided instructions. The order number and customer’s email address that was used to order will be required. Return shipping is paid by the consumer and it is recommended to return the item insured & signed for as we need to ensure receipt of the product to process your refund.
9. WARRANTY AND REPAIR
The ADDICTIVE WATCH warranty policy is automatically in effect upon purchase by the buyer. The two year warranty on an ADDICTIVE WATCH timepiece guarantees the buyer that the product meets the standards of usability, reliability and durability.
The warranty does not apply in case of:
– damages as a result of improper usage such as scratching, bouncing, and falling;
– intentional damage; or
– normal wear and tear or aging of the used materials; or
– neglected care.
The warranty on a watch relates to the movement and not to other parts such as the glass or the strap. Wear traces visible on the strap of a watch, must be considered as normal effects of usage. The effects of perspiration on the strap differ from one person to another, due to the differences in acidity.
ADDICTIVE WATCH watches are 5 ATM Water Resistant: this means that the watch is protected against minor splashes of water, ADDICTIVE WATCH advises against wearing the watch during activities during which the watch can be exposed to more than minor splashes, such as rinsing of the hands or doing dishes. 5 ATM water resistant ADDICTIVE WATCH watches cannot be worn during showering, swimming or diving.
Warranty does no longer apply to an ADDICTIVE WATCH timepiece in case a third party performed repair works or other works on the ADDICTIVE WATCH timepiece, without written permission by ADDICTIVE WATCH.
In case of questions regarding returns and warranty, the buyer can always contact the ADDICTIVE WATCH customer care team via email@example.com
11. APPLICABLE LAWS
Spain law applies to all agreements and legal relationships between ADDICTIVE WATCH and the buyer, regardless the country from which the buyer places an order and regardless the country to which the order will be shipped. In case of any dispute between ADDICTIVE WATCH and the buyer, it may only be brought before the competent court of MADRID.
– last updated on September 19, 2016 –